Shipping Policy

WWW.PATSYROBERTSONCREATIVE.CO.UK

Last Updated: 1st May 2025

This Shipping Policy outlines our procedures and information regarding the shipping of art purchased from www.patsyrobertsoncreates.co.uk.

1. Shipping Destinations

We currently ship art to addresses within the United Kingdom. We may offer international shipping in the future, and we will update this policy accordingly.

2. Shipping Costs:

Shipping costs are calculated based on the size, weight, and destination of the artwork, as well as your chosen shipping method. Shipping costs will be displayed at checkout before you complete your purchase.

We may offer free shipping promotions from time to time. Any such promotions will be clearly advertised on our website.

3. Shipping Methods and Estimated Delivery Times

We offer the following shipping methods:

Standard Shipping (UK): Estimated delivery within 5 working days.

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location and unforeseen circumstances.

4. Processing Time

Orders are typically processed and prepared for shipping within 2 business days after your order is placed and payment is confirmed. This processing time is in addition to the estimated delivery time.

Please note that some artworks may require additional time for preparation, and packaging. Any specific processing times will be clearly indicated on the product page.

5. Packaging

All artwork is carefully packaged to ensure it arrives in excellent condition. We use appropriate materials to protect the art during transit, including [mention specific packaging materials if relevant, e.g., bubble wrap, protective corners, sturdy boxes].

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become available.

7. Delivery

Deliveries are typically made during business hours (Monday to Friday). If you are not available to receive your package, the courier may leave a delivery notification card with instructions on how to reschedule delivery or collect your package from a local depot.

Please ensure your shipping address is accurate and complete to avoid delivery issues. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

8. Damages or Loss During Shipping

In the unlikely event that your artwork arrives damaged, please contact us immediately at [Your Contact Email Address] within 2 days of receiving your order. Please provide clear photographs of the damaged packaging and artwork. We will work with you to resolve the issue, which may include a replacement, repair, or refund, subject to our assessment.

If your package is lost in transit, please contact us. We will initiate an investigation with the courier service.

9. Returns and Refunds

Please refer to our separate Returns Policy for information on returning artwork and receiving refunds.

We may update this Shipping Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Website with a new "Last Updated" date.

12. Contact Us:

If you have any questions about our Shipping Policy, please contact us at:

contactus@mayfairandgrace.co.uk