Privacy Policy

Patsy Robertson Creative

Last Updated: 1st May 2025

This Privacy Policy explains how Patsy Robertson Creative ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website www.patsyrobertsoncreative.co.uk (the "Website") and purchase art from us.

1. Information We Collect:

We may collect and process the following types of personal information:

Contact Information: Name, email address, shipping address, billing address, and phone number.

Payment Information: Payment card details (processed securely by our payment processor). We do not store your full payment card details on our servers.

Order Information Details of the art you purchase, order history, and preferences.

Website Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Website. This information is collected using cookies and similar technologies (see Section 4).

Communications: Information you provide when you contact us via email or contact forms.

2. How We Use Your Information

We use your personal information for the following purposes:

* To process and fulfill your orders.

* To process payments and manage your account.

* To communicate with you about your orders, inquiries, and updates.

* To improve our Website and your browsing experience.

* To analyze Website usage and trends.

* To send you marketing communications (if you have opted in).

* To comply with legal obligations.

3. Legal Basis for Processing.

We will only process your personal information where we have a lawful basis to do so. Our legal bases include:

Performance of a Contract: Processing your information to fulfill your order and provide you with the art you purchased.

legitimate Interests: Processing your information for our legitimate business interests, such as improving our Website, analyzing usage, and preventing fraud, provided these interests do not override your data protection rights.

Consent: Where we rely on your consent, such as for sending marketing communications (you can withdraw your consent at any time).

Legal Obligation: Processing your information to comply with legal requirements.

4. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our Website. Cookies are small text files stored on your device. We use cookies for:

Essential Website Functionality: To enable core features like shopping carts and secure checkout.

Website Analytics: To understand how visitors use our Website and improve its performance.

Marketing (with your consent): To show you relevant advertisements.

You can manage your cookie preferences through your browser settings.

5. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

***Payment Processors:** To process your payments securely.

**Shipping and Delivery Services:** To deliver your art to you.

**Service Providers:** Companies that provide services on our behalf, such as website hosting, marketing, and analytics. These providers are obligated to protect your information.

**Legal Compliance:** When required by law or to protect our rights, property, or safety.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

6. International Transfers

If we transfer your personal information outside the UK, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

8. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information, including the right to:

**Access:** Request a copy of the personal information we hold about you.

**Rectification:** Request that we correct any inaccurate or incomplete information.

**Erasure:** Request that we delete your personal information in certain circumstances.

**Restriction:** Request that we restrict the processing of your personal information in certain circumstances.

**Data Portability:** Request a copy of your personal information in a structured, commonly used, machine-readable format.

**Object:** Object to the processing of your personal information in certain circumstances.

*Withdraw Consent:** Withdraw your consent at any time where we rely on consent for processing.

To exercise these rights, please contact us using the details below.

9. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

10. Links to Other Websites

Our Website may contain links to other websites. This Privacy Policy only applies to our Website. We are not responsible for the privacy practices of other websites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our Website with a new "Last Updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

contactus@mayfairandgrace.co.uk

13. Right to Complain

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Their contact details are available on their website: [https://ico.org.uk/](https://ico.org.uk/)